Lone Star Peptide Co. is committed to protecting your privacy. This policy describes what information we collect, how we use it, and your rights as a customer and visitor. If you have questions, contact us at privacy@lonestarpeptideco.com.
1. Information We Collect
We collect information you provide directly when placing an order, creating an account, or contacting us. This includes:
- Name and contact information (email address, phone number)
- Shipping and billing address
- Payment information (processed securely, we do not store full card numbers)
- Order history and product selections
- Research use attestations and compliance acknowledgments
- Communications with our team
We also collect certain technical data automatically when you visit our website, including IP address, browser type, referring URL, pages visited, and time spent on site. This data is collected via server logs and analytics tools.
2. How We Use Your Information
Information collected is used solely to:
- Process and fulfill research compound orders
- Send order confirmations, shipping notifications, and COA documentation
- Respond to inquiries and provide customer support
- Maintain records required for regulatory compliance
- Improve our website, catalog, and research resources
- Send relevant research updates or promotions (only if you opt in)
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Research Use Verification
Because all products sold by Lone Star Peptide Co. are intended strictly for in vitro and laboratory research use, we may collect and retain verification of your research credentials, institutional affiliation, or business purpose. This information is used solely to comply with applicable regulations and to ensure our products are used appropriately.
4. Cookies and Tracking
Our website uses cookies and similar technologies to maintain session state, remember preferences, and analyze traffic patterns. Specifically:
- Essential cookies: Required for the site to function (shopping cart, session management)
- Analytics cookies: Google Analytics to understand visitor behavior and improve content
- Marketing cookies: Only set if you have explicitly opted into promotional communications
You may disable cookies in your browser settings. Disabling essential cookies may limit site functionality.
5. Third-Party Services
We use the following third-party services that may process your data on our behalf:
- Payment processors (Stripe or similar): for secure payment handling
- Shipping carriers (FedEx, UPS, USPS): for order fulfillment and tracking
- Google Analytics: for website usage analytics
- Netlify: for website hosting and delivery
- Email service providers: for transactional and marketing emails
Each of these providers operates under their own privacy policies and data processing agreements. We select partners who meet appropriate standards for data security.
6. Data Retention
We retain order and customer records for a minimum of seven (7) years to comply with tax and regulatory requirements. You may request deletion of marketing preferences and non-essential data at any time. Research use verification records may be retained longer if required by applicable law.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Data portability (receive your data in a structured format)
To exercise any of these rights, contact us at privacy@lonestarpeptideco.com. We will respond within 30 days.
8. Security
We use industry-standard security measures including SSL/TLS encryption, secure payment processing, and restricted access controls to protect your data. No method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for any account and to contact us immediately if you suspect unauthorized access.
9. Children's Privacy
Our website and products are intended exclusively for qualified adult researchers and research institutions. We do not knowingly collect information from individuals under the age of 18. If we become aware that a minor has submitted personal data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our site after any update constitutes acceptance of the revised policy.
11. Contact
For privacy inquiries, data requests, or concerns:
- Email: privacy@lonestarpeptideco.com
- Mailing address: Lone Star Peptide Co., Houston, TX